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PRIVACY POLICY

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COMPLAINTS POLICY

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint
    and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.
  • If you would like more information about the Legal Ombudsman, please contact them.

Contact details:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

COOKIE POLICY

Protea Solicitors may gather information and statistics collectively about all visitors to this website which may include us of cookies. Cookies are small amounts of information in the form of a file of letters and numbers which Protea Solicitors store on your computer whilst you are browsing. Cookies make it easier for us to distinguish you from other users of our website and allows us to better understand the information you find useful or not, which will help us to improve our site. Protea Solicitors will not use cookies to collect identifying information about you.

ONLINE DISPUTE RESOLUTION (ODR)

In order to promote e-commerce the EU wants consumers who buy a product or service online to be able to submit complaints to traders via an EU platform. That platform will then transmit the complaint to an alternative dispute resolution (“ADR”) entity to try to facilitate a solution.
You can go to the ODR site by clicking this link: http://ec.europa.eu/odr
If you are a client and we have made a contract with you by electronic means you may be entitled to use the EU online dispute resolution service to assist with any contractual dispute you may have with us.